Privacy Policy

 

Effective as of 2/10/2021  

 

Protecting your private information is our priority. This “Privacy Policy” applies to both NUHOM LLC (the “Company”) and https://www.nuhom.co/  (our “Site”) and governs the manner in which the Company collects, uses, maintains and discloses information collected. This Privacy Policy applies to our Site and all products and services offered by the Company (collectively, the “Service”).

 

This Privacy Policy applies only to information collected through our Site and does not impact information collected or used by the Company through other means. By being a customer of Company or by accessing our Site, you consent to the data practices described below.

 

Table of Contents

  • Personal Information We Collect

  • How We Use Your Personal Information

  • How We Share your Personal Information

  • Your Choices

  • Other sites, mobile applications and services

  • Security practices

  • Children

  • Changes to this Privacy Policy

  • How to Contact Us

 

1. Personal Information We Collect. In connection with certain aspects of the Services, we may request and collect Personal Information as well as other information in connection with your use of, and access to, the Services. We collect the following types of information from our users.

1.1 Collection of your personal identification information. In order to better provide you with the services offered on our Site, Company may collect personally identifiable information, such as your name, e-mail address, mailing address, and telephone number, geolocation data, IP address,  (“Personal Identification Information”) subject to the terms of this Privacy Policy. The Company will collect Personal Identification Information from you only if you voluntarily submit such information when prompted through various features of our Site. Features on our Site which may prompt you to provide Personal Identification Information include: registering for a tour on our Site; registering for an account on our Site; booking a tour; or sending us an e-mail message.

 

1.2 Additional information you provide us.  You may provide information to us when you register, log in, or use the Service. You also provide us information when you send us emails, text messages, chat messages via our Service, or other electronic messages. Any time you enter information into a form or other data entry field available on the Service or send us an electronic message, the Company collects and stores that information for our business use. Some of the information you may provide is optional. However, if you elect not to provide such information, you will not be able to access the information you had requested to access or use or you may not be able to use the Service. Personal information you provide to us through the Service or otherwise may include:

 

  • Personal contact information, such as your first and last name, email and mailing addresses, and phone number.

  • Profile information, such as your username and password that you may set to establish an online account with us, your photograph, interests, and preferences.

  • Registration information, such as information that may be related to a service, an account or an event you register for.

  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

  • Demographic Information, such as your city, state, country of residence, postal code, and age.

  • Financial information, such as your estimated budget, maximum purchase price, expected down payment, and letter of pre-approval. When you are getting ready to buy a home through our Service, we ask you as a buyer, for loan pre-approvals from a mortgage broker or lender to determine which homes are in your price range and to help you make an offer more quickly when you do find a home.

  • Government-issued identification numbers, such as a national identification number (e.g., Social Security Number, tax identification number, passport number), state or local identification number (e.g., driver’s license of state ID number), and an image of the relevant identification card.

  • Transaction information, such as information about payments to and from you and other details of products or services you have purchased from us.

  • Usage information, such as information about how you use the Service and interact with us, including information associated with any content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.

  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications

  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

1.3 Information we obtain from social media platforms. We may maintain pages for our Company on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

 

If you choose to login to the Service via a third-party platform or social media network, or otherwise connect your account on the third-party platform or network to your account through the Service, we may collect information from that platform or network. For example, this information may include your Facebook username, user ID, profile picture, cover photo, and networks to which you belong (e.g., school, workplace). You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address.  You can read more about your privacy choices in the “Third party platforms or social media networks” portion of the “Your Choices”.

 

1.4 Information we obtain from other third parties.  We may receive personal information about you from third-party sources. For example, a business partner may share your contact information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers.

 

1.5 Information collected automatically. We also receive and store certain types of information whenever you interact with the Services. We automatically receive and record information in our server logs from your browser, including your IP address, search queries, cookie information, mobile device identification and the listings and pages you request. We also record the details of your activity on the Services. This information may be used by us to develop new services or improve the Services.

1.6 Information collected using cookies. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Service, including but not limited,  your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our Site, general location information such as city, state or geographic area; information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access; and other personal information.  Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications.

 

A “cookie” is piece of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit. We use cookies to enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services through the Internet. Our cookies do not, by themselves, contain Personal Information. As noted, however, we do use cookies to identify that your web browser has accessed aspects of the Services. This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties, including our third-party partners and service providers.

 

Web browsers may offer users of our Site the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Site may not function correctly. Please see the “Targeted online advertising” section for information about how to exercise choice regarding the use of browsing behavior for purposes of targeted advertising.

 

1.7 Non-personal identification information. The Company may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and other similar information.

2. How We Use Your Personal Information. We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

 

2.1 To operate the Service.  We use your personal information to:

 

  • Provide, operate and improve the Service;

  • Provide information about our products and services;

  • Establish and maintain your user profile on the Service;

  • Enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;

  • Communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;

  • Understand your needs and interests, and personalize your experience with the Service and our communications;

  • Provide support and maintenance for the Service; and

  • To respond to your requests, questions and feedback.

 

2.2. For research and development.  We analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

 

2.3 To send you marketing and promotional communications.  We may send you company related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opt out of marketing section below.

 

2.4 To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

 

2.5 For compliance, fraud prevention, and safety.  We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

 

2.6 To create anonymous, aggregated or de-identified data.  We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect.  We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you.  We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business. 

3. How We Share Your Personal Information. We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

3.1 Information shared with affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

 

3.2 Information shared with our agents.  We contract with people and other entities, including our independent contractor licensed real estate salespersons and brokers, that may offer or provide services to you ("Agents"). We may share Personal Information with our Agents in connection with their provision of services to you related to the sale, purchase, lease or financing of properties and the advertising and marketing of such properties and related services. You hereby consent to our sharing of Personal Information with our Agents.

 

3.3 Information shared with our service providers.  We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, email delivery, marketing, and database management services). Our third-party service providers may include: JotForm, Dotloop, Guaranteed Rate, Harbor One, First Republic Bank, US Bank, Vector Home Inspection LLC, and Gilmartin Magence LLP. It is important to note that these may vary over time. Third party service providers may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

 

3.4 Information shared with professional advisors.  We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

 

3.5 Information disclosed for our protection and the protection of others.  We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Use or this Privacy Policy, including investigation of potential violations thereof or hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

 

3.6 Information disclosed pursuant to business transfers.  We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

 

3.7 Information we share with your consent. Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

 

4. Tracking Disclosures.  We may use tracking technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We will comply with web browser “do not track” signals that you may set in your web browser regarding the collection of personal information about your online activities over time and across third-party websites or online services.

 

5. Website Analytics.  We may also partner with selected third-party vendors such, Google Analytics, and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

 

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

6. Your Choices. In this section, we describe the rights and choices available to all users.

6.1 Access or update your information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

 

6.2 Opt out of marketing communications.  You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at hello@nuhom.co.  You may continue to receive service-related and other non-marketing emails.  If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message. You may also text STOP to [(617) 545-7492].

 

6.3 Cookies & browser web storage.  We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Service and third-party websites. Most browsers let you remove or reject cookies.  To do this, follow the instructions in your browser settings.  Many browsers accept cookies by default until you change your settings.  Please note that if you set your browser to disable cookies, the Sites may not work properly.  Similarly, your browser settings may allow you to clear your browser web storage. 

 

6.4 Targeted online advertising. Some of the business partners that collect information about users’ activities on or through the Service may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising.

 

Users may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative by clicking here or the Digital Advertising Alliance by clicking here. Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked above.

 

If you choose to opt-out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.

 

6.5 Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our Services.  We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.

 

7. Other Sites, Mobile Applications and Services. The Service may contain links to other websites, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party.  In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions.  Other websites, mobile applications and services follow different rules regarding the collection, use and sharing of your personal information.  We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

 

8. Security Practices. While no data transmission over the Internet can be guaranteed to be 100 percent secure, we take reasonable and appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

Please be aware, though, that despite our efforts, no security measures are perfect or impenetrable. We cannot ensure, and do not warrant or guarantee, that the information you transmit to NUHOM LLC will remain secure, nor do we guarantee that this information will not be accessed, disclosed, altered, destroyed or used in an unauthorized manner.

Also please note that email and messaging systems are not considered secure, so Company discourages you from sending personal information through these media. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use.

9. Children. As a general rule, children are not allowed to use the Service, and we do not collect personal information from them. We define "children" as anyone under 13 years old. If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it. We encourage parents with concerns to contact us. Please find our contact information below.

 

10. Changes to This Privacy Policy. We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.

 

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

 

11. How to Contact Us. Please direct any questions or comments about this Policy or privacy practices to hello@nuhom.co.  You may also write to us via postal mail at:

 

Nuhom LLC

70 Cynthia Road

Dedham, MA 02026